Standard turnaround time of 3–7 business days. During holidays or high-volume periods, processing times may be slightly extended. This timeframe does not include shipping time.

If you need your item by a specific date, please contact us before ordering.

CCC is not responsible for carrier delays once the package has been shipped

Local pickup is available in the Gainesville, FL area and is by appointment only.

Once your order is ready, you will receive an email with instructions to schedule pickup.

Pickup must be scheduled within 7 days of completion. Exact pickup location will be provided after scheduling. Please arrive within your selected time window. No walk-ins at this time

Please carefully review all personalization details before placing your order.

CCC is not responsible for customer-submitted errors.

Orders may be canceled within 12 hours of purchase.

After this window, production may have begun and cancellation requests may not be accepted.

We do not accept returns or exchanges, and all sales are final. Please confirm accurate spelling/information on all orders prior to payment. If there is an issue with your order, please contact us directly at crosscutcreations8@gmail.com so we can assist you.

Please note we do not provide refunds for shipping delays. Once a package has been handed over to the carrier, its transit time is outside of our control.

If you need your order by a specific date, please email us beforehand so we can confirm whether we’re able to meet your timeline.